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Free shipping on orders over 39.99
30-day hassle-free return policy.
Excellent customer support
Your payments are safe and protected
Please see our shipping policy below for shipping costs and order processing information.
Shipping area: Currently only available within the United States.
Mkspo provides free shipping on orders over $39.99 in the continental United States, and only charges a flat fee of $5 for orders under $39.99.
Processing Time: Orders will be processed and shipped within 1-3 business days (Monday to Friday).
Order Cut-off Time: Orders placed before 5:00 PM on weekdays will be processed on the same day; orders placed after the deadline will be processed the following day.
Estimated Delivery Time: 3-9 business days.
Estimated Delivery Time from Order Placement to Receipt: 4-12 business days.
After your order is shipped, you will receive a confirmation email with a tracking number and link to track your package.
Unforeseen Delays: Factors beyond our control, such as extreme weather or peak shipping seasons, may affect delivery.
Address Change: Please carefully confirm your shipping address before placing your order. The address cannot be changed after the order has been shipped.
Taxes: We do not charge any taxes or fees on goods. All prices displayed on our website are final prices.
If you have any further questions regarding shipping, please contact our customer service team at service@mkspo.com.
Mkspo is committed to providing customers with the perfect shopping experience. If you are not satisfied with any of our products, please refer to the following return and exchange policy to protect the legal rights of both Mkspo and the customer.
This policy applies to products purchased through Mkspo, including Puzzles, Puzzle Tools, Picture Frames, Fridge Magnets, Magnetic Display Boards, and Bookends.
Return Period
Customers may return goods within 30 days of receipt.
Return Requirements
Items must be in perfect condition, without any damage or alteration that would affect resale.
Puzzles must be brand new and unused, with all puzzle pieces intact, without any missing, broken, creased, or soiled pieces, and the original packaging (including box, instruction manual, and other accessories) must be intact.
Puzzle Tools, Picture Frames, Fridge Magnets, Magnetic Display Boards, and Bookends must be brand new, unused, and free from scratches, deformation, paint chips, or damage, with original packaging and all accessories included.
Customers must provide proof of purchase (order confirmation email or order number).
Return Shipping Costs
If the return/exchange is due to Mkspo's fault (e.g., wrong item sent, product quality issues), Mkspo will bear the return shipping costs.
If the return/exchange is due to the customer's personal reasons (e.g., dislike of the design, subjective dissatisfaction), the customer will bear the return shipping costs.
Non-Returnable Items
Items beyond the return period
Incomplete items (e.g., puzzle pieces missing)
Used items (e.g., scratches, deformation, paint chips, damage)
Items for which proof of purchase cannot be provided.
Return Process
Please contact our customer service team (service@mkspo.com), explain the reason for the return, and apply for a return.
Our customer service team will review your return application and reply to you within 1-2 business days.
If your return application is approved, we will provide you with a return address and specific return instructions.
Please return the item according to the return instructions provided by our customer service team.
Refund Processing Time
After receiving the returned item and confirming that it is in good condition, we will process the refund within 3 business days and send a refund confirmation email.
The refund will be returned to the payment account you used when placing the order. The arrival time depends on the bank's processing speed.
Product quality issues
If the received item has quality issues (such as missing puzzle pieces, damaged puzzle images, scratches/deformation/paint peeling on puzzle tools, abnormal magnetism of the magnetic display board, etc.), please contact customer service within 48 hours of receiving the item and provide clear photos/videos of the problematic item as evidence. We will then initiate a refund or exchange for you.
Exchanges
We do not currently offer direct exchange services. If you need to exchange an item, please contact our customer service team to apply for a return. Once the return is approved and the refund is processed, you can reorder the desired item.
Order Cancellation
If your order has not yet entered the processing stage within 24 hours of successful payment, you can apply to cancel it. To cancel an order, please contact our customer service team directly.
If your order has already been processed and shipped, it cannot be cancelled. You can apply for a return according to the return policy above after receiving the item.
If you have any other questions regarding returns, refunds, or order cancellations, please feel free to contact our customer service team at service@mkspo.com.
I. Frequently Asked Questions about Products
1. What material are your puzzles made of? Are they durable?
Our puzzles are made of high-quality, thickened cardboard with smooth, burr-free edges and a waterproof film coating. They are wear-resistant, not easily deformed, and suitable for repeated assembly and long-term storage.
2. Do your puzzle accessories fit all puzzle sizes?
Our Puzzle Tools (including puzzle boards and puzzle tables) are compatible with most standard-sized puzzles (100/500/1000/2000 pieces). Please check the product details page to confirm the specific compatible sizes before placing your order.
3. What sizes of picture frames do you offer?
We offer a variety of standard picture frame sizes, including 4x6, 5x7, 8x10, A4, A3, etc., suitable for photos, finished puzzles, and artwork. Please check the product details page to confirm the specific compatible sizes before placing your order.
4. Is the magnetic force of the Fridge Magnet strong enough? Will it easily fall off?
Our Fridge Magnets use high-quality strong magnets that can be firmly attached to surfaces such as refrigerators and magnetic display boards. They will not easily fall off under normal use and will not leave scratches on the attached surface.
5. Can the Magnetic Display Board be used at home and in the office? What items can be attached to it?
Yes, our Magnetic Display Board is suitable for multiple scenarios at home and in the office. It can be used to attach Fridge Magnets, sticky notes, photos, schedules, thin documents, and small puzzle pieces.
6. Is the bookend stable enough? Will it tip over if heavy books are placed on it?
Our bookends are made of sturdy materials with a widened base design for enhanced stability. They can stably support heavy books, textbooks, and magazines, and will not tip over under normal placement.
7. Can the finished puzzle be framed directly? Do you have matching frames?
Once the puzzle is assembled, it can be framed directly after being secured with glue. We offer frames that match the sizes of most puzzles (for example, a 1000-piece puzzle fits an A3 frame). You can search for frames of the appropriate size in our store.
II. Frequently Asked Questions about Shipping and Delivery
1. How long does it take to process and ship orders?
After payment confirmation, we will process and ship your order within 1-3 business days.
2. Do you support worldwide shipping? Are there any areas where delivery is not available?
We currently only support delivery to the continental United States. If you have any questions about delivery areas, please contact customer service before placing your order.
3. Who bears the shipping cost? Are there any free shipping promotions?
Shipping costs are calculated based on the total order amount and will be clearly displayed when you place your order. Orders exceeding a certain amount qualify for free shipping.
III. Frequently Asked Questions about Returns and Exchanges
1. What is your return and exchange period? Can I return or exchange items after receiving them?
We offer a 30-day hassle-free return and exchange service from the date of receipt. As long as the product is unused, the packaging is intact, and all accessories are included, you can apply for a return or exchange without reason.
2. Are there any products that are not eligible for return or exchange?
Used products (such as damaged puzzles, stained bookends, scratched photo frames) are not eligible for return or exchange; products with surface marks due to use are also not eligible for return or exchange. Please refer to our return and exchange policy for details.
3. Who bears the return shipping cost?
If the product has quality problems (such as damage, missing parts, or incorrect delivery), we will bear the return shipping cost;
If you apply for a return or exchange due to personal reasons (such as not liking the style or the size is not suitable), you will bear the return shipping cost.
4. How long will it take to receive a refund after returning the goods?
After we receive the returned goods and verify that they meet the return and exchange conditions, we will process the refund within 3 business days.
The refund will be returned to your original payment account, and the time it takes to arrive depends on the bank's processing speed.
5. Can I exchange the size/style of the product?
Yes, you can apply to exchange for a different size or style within 30 days, provided that the original product is unused and the packaging is intact; please note that if there is a price difference between the exchanged products, you will need to pay the difference or receive a refund for the difference.
6. What should I do if I receive the wrong product or missing parts?
If you receive the wrong product or find missing parts, please contact customer service immediately, provide your order number and relevant photos, and we will quickly verify the information and resend the correct product or missing parts to you free of charge, or provide a reasonable solution according to your needs.
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