Return and exchange policy

Mkspo is committed to providing customers with the perfect shopping experience. If you are not satisfied with any of our products, please refer to the following return and exchange policy to protect the legal rights of both Mkspo and the customer.

This policy applies to products purchased through Mkspo, including Puzzles, Puzzle Tools, Picture Frames, Fridge Magnets, Magnetic Display Boards, and Bookends.

Return Period

Customers may return goods within 30 days of receipt.

Return Requirements

Items must be in perfect condition, without any damage or alteration that would affect resale.

Puzzles must be brand new and unused, with all puzzle pieces intact, without any missing, broken, creased, or soiled pieces, and the original packaging (including box, instruction manual, and other accessories) must be intact.

Puzzle Tools, Picture Frames, Fridge Magnets, Magnetic Display Boards, and Bookends must be brand new, unused, and free from scratches, deformation, paint chips, or damage, with original packaging and all accessories included.

Customers must provide proof of purchase (order confirmation email or order number).

Return Shipping Costs

If the return/exchange is due to Mkspo's fault (e.g., wrong item sent, product quality issues), Mkspo will bear the return shipping costs.

If the return/exchange is due to the customer's personal reasons (e.g., dislike of the design, subjective dissatisfaction), the customer will bear the return shipping costs.

Non-Returnable Items

Items beyond the return period

Incomplete items (e.g., puzzle pieces missing)

Used items (e.g., scratches, deformation, paint chips, damage)

Items for which proof of purchase cannot be provided.

Return Process

Please contact our customer service team (service@mkspo.com), explain the reason for the return, and apply for a return.

Our customer service team will review your return application and reply to you within 1-2 business days.

If your return application is approved, we will provide you with a return address and specific return instructions.

Please return the item according to the return instructions provided by our customer service team.

Refund Processing Time

After receiving the returned item and confirming that it is in good condition, we will process the refund within 3 business days and send a refund confirmation email.

The refund will be returned to the payment account you used when placing the order. The arrival time depends on the bank's processing speed.

Product quality issues

If the received item has quality issues (such as missing puzzle pieces, damaged puzzle images, scratches/deformation/paint peeling on puzzle tools, abnormal magnetism of the magnetic display board, etc.), please contact customer service within 48 hours of receiving the item and provide clear photos/videos of the problematic item as evidence. We will then initiate a refund or exchange for you.

Exchanges

We do not currently offer direct exchange services. If you need to exchange an item, please contact our customer service team to apply for a return. Once the return is approved and the refund is processed, you can reorder the desired item.

Order Cancellation

If your order has not yet entered the processing stage within 24 hours of successful payment, you can apply to cancel it. To cancel an order, please contact our customer service team directly.

If your order has already been processed and shipped, it cannot be cancelled. You can apply for a return according to the return policy above after receiving the item.

If you have any other questions regarding returns, refunds, or order cancellations, please feel free to contact our customer service team at service@mkspo.com.